Every conversation in one place

Why you need a unified inbox

Managing social media means fielding comments, DMs, and mentions across Facebook, Instagram, LinkedIn, YouTube, and more. When each platform has its own messaging interface, switching between apps wastes time and virtually guarantees that messages get missed during busy periods.

A unified inbox pulls every conversation into one feed. Your team sees all interactions in real time, responds without leaving Postger, and ensures no comment or message goes unanswered regardless of which platform it came from. The result is faster response times and a more professional experience for your audience.

For brands that invest heavily in community building, an unanswered comment or a late DM reply can mean lost engagement and diminished trust. The unified inbox removes the operational friction that causes these lapses, so your team can focus on having genuine conversations rather than chasing notifications across six different apps.

How the inbox works

Connect your social accounts and every incoming comment, DM, and mention flows into a single, filterable stream. Filter by platform, message type, or keyword to surface what matters most. Click any conversation to see its full thread and reply directly without opening the native platform app.

Assign conversations to team members so the right person handles each message. A product question can go to your support specialist while a partnership inquiry routes to your business development lead. Internal notes let your team coordinate behind the scenes without the audience seeing anything.

When a conversation is resolved, mark it as done to keep your inbox clean and focused. Archived conversations are still searchable, so you can always pull up past interactions for context. The goal is a zero-inbox workflow where everything pending has an owner and everything resolved is out of the way.

Track response times across your team

Postger tracks how long each message waits before getting a response. SLA monitoring surfaces conversations that are approaching your response-time threshold so nothing slips through during busy periods. You can set different thresholds for different message types, treating DMs with higher urgency than general comments.

The response-time dashboard gives managers a clear view of team performance. See average response times by team member, by platform, and by time of day. Identify patterns like slow responses on weekends or a particular platform consistently getting delayed replies.

For agencies managing multiple clients, response-time reports prove the value of your community management work. Share metrics with clients to demonstrate engagement quality, show improvement trends over time, and justify the investment in dedicated community management rather than just posting content.

Key capabilities